What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. 

It normally takes within 24-48 hours of business day for us to process your order.

However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 2-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Shipping and Delivery Information

All Waygan products are shipped via FedEx/UPS/USPS ground service delivery and arrive in 5-10  business days. Waygan parts and accessories weight less than 10LBS,we will ship by Express Line Service,it will take 10-15 working days to arrive at your side. We currently do not offer overnight or expedited shipping online.

Applicable shipping charges for your order will be provided prior to you completing your purchase. Waygan does not ship products to Hawaii, or other non-contiguous US locations.

Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories.Only 1 promo code may be used per purchase at checkout.

Estimated shipment times,if available, are provided solely for your convenience and neither Waygan nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.

In no event will Waygan or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

Waygan will only accept shipments to a valid street address. We do not deliver to P.O. Boxes,Army Post Office (APO) or Fleet Post Office (FPO).

This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase.

About  Customs Tax

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs,customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Waygan cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Please kindly send us your e-mail directly to: support@waygan.com if any support you need.